IT Support

Multi-channel support desk for critical user and operational incidents.

Provisioning, updates, policy controls, and retirement for user devices.

Manage account onboarding, offboarding, MFA, and role access requests.

Plan and execute patching windows with verification and rollback steps.

Run backup policies, test restores, and validate recovery procedures.

Support for email, calendars, messaging, and shared document workflows.

Track hardware/software inventory and optimize licensing utilization.

Support VPN, Wi-Fi, and branch connectivity for hybrid teams.

Ongoing campaigns and practical guidance for safer user behaviors.

Review service levels, ticket trends, and recurring pain points monthly.